HuulkFAQ05 Deposit and Withdrawal
What is minimum deposit amount?

There is no minimum deposit right now.

What should I do if I top up to a wrong address?

If your digital currency is sent to a wrong address, Huulk will not receive the corresponding digital assets and you will not be able to retrieve it due to the anonymity of the blockchain. We strongly advise you to check the top-up address to ensure its accuracy and avoid loss of digital assets.

What are the transaction limits on Huulk and how long does it take to withdraw ?

Huulk provides the best security for its customers. That’s why all the coins are stored in our own Trezor. It is called “cold storage”. Coins are completely secure in here. There is also a small amount of coins stored in “hot storage”. This amount is limited and withdrawing them usually won’t take longer than 2 hours. It depends on how many transactions are being processed at the same time in Bitcoin blockchain.

When you want to withdraw coins above the limit, these coins need to be transferred from cold storage to the hot storage. That’s why it may take some time when you want to withdraw coins above the limit.

Limit is how many coins you can withdraw. One withdrawal and daily limit you can see in the following table: 

 

BTC

CPC

One withdrawal

2

10 000

Daily

5

10 000

  
If you want to withdraw more coins than the limit and need to do so immediately, please contact our support.
 
What should I do if I withdraw digital asset to a wrong address?

Once you click confirm in the digital currency withdrawal email, Huulk has entered the process to withdraw your digital asset, since it’s fully automated no one can stop the process. Due to the anonymity of blockchain addresses, we are unable to get back your coins. We strongly advise you to check the withdraw address to ensure its accuracy and avoid loss of personal assets.

 

 

Where is my deposit/ withdrawal.

Deposit times vary from coin to coin, depending on the network speed and the number of confirmations required. To check the status of a deposit on the Desktop Website:

  1. Login to your account.
  2. Go to Balances > History using the main menu.

The deposit should appear in your Deposit History along with the number of network confirmations needed to be completed.

Please, try to hard refresh your page by pressing the buttons below, it might help to solve your issue.
For MAC  Command+Shift+R
For Windows CTRL+F5

In case you have a problem with bitcoin deposit or withdrawal, you can search by inserting the transaction ID or address here, and see if it has been already confirmed: https://www.blockchain.com/explorer

In case you have a problem with CPC deposit or withdrawal, you can search by inserting the transaction ID or address here, and see if it has been already confirmed: https://chainz.cryptoid.info/cpc/

In case you have a problem with OGC deposit or withdrawal, you can search by inserting the transaction ID or address here, and see if it was already confirmed: https://explorer.onegram.org/#/

If you still have a problem with your deposit or withdrawals, please send us also your transaction number, and login email.